Our policy lasts 30 days. Unfortunately, if 30 days have gone by since your purchase, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, sports drinks, gels, magazines, products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases, health and personal care items, or gift cards cannot be returned.
Refunds (if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Original shipping costs and fees (if applicable) are non-refundable.
If approved, your refund will be processed and a credit will be automatically issued to your original payment method. Please allow 3 to 5 business days for it to be reflected. If you have not received the refund after 5 business days, contact your financial institution. If you have done it and still have not received your refund, don't hesitate to contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded but may be exchanged. All clearance sales are final - clearance items cannot be returned, exchanged, or refunded.
Exchanges (if applicable)
Please return your original item(s) and place a new order. We will ship your new order reducing the wait time for replacement items. Once we receive and process your return, we will issue a credit to your original payment method. Original shipping costs and fees (if applicable) are non-refundable.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
With a Prepaid Label
To make shipping a return even easier, we offer a flat-rate $6.95 UPS shipping label for eligible U.S. customers returning products that don’t need to ship freight, such as snowboards, skis, bike tailgates, racks, or any other product that measures 25 inches or more on any of its sides.
As soon as you receive your label, print it, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. If you receive a refund, the cost of $6.95 will be deducted from your refund.
Without a Prepaid Label
You will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable.
Please contact us at firstname.lastname@example.org with the following information:
- Full Name
- Order #
- Order Date
- Billing Address
- Shipping Address
- Product Name
We will notify you of the approval or rejection of your return. If the return is approved, we will provide you with a RMA number. Write the RMA number on the outside of your package and ship the package to the following address:
New Day Sports, Inc. - Website Returns Department
15514 NW 77th CT,
Miami Lakes, FL 33016
It takes 3–5 business days to process a return after it arrives at our facility. You’ll receive an email confirmation when your return is received.